POTTER’S WHEEL BUSINESS POLICIES

      

OPEN STUDIO HOURS/RATES

AS OF AUGUST 1, 2020 WE WILL NOT HAVE ANY OPEN STUDIO TIME DUE TO THE COVID-19 OUTBREAK. DUE TO SOCIAL DISTANCING REQUIREMENTS & CONTACT TRACING PROCEDURES, WE ASK THAT YOU NOW USE OUR SITE TO SCHEDULE/BUY TIME AT THE STUDIO. NO WALK-IN'S WILL BE ALLOWED UNTIL FURTHER NOTICE. WE APPRECIATE YOUR CONTINUED SUPPORT AND UNDERSTANDING!

MISSED CLASSES

When an individual who is registered for a course misses a single class, they are permitted to make up the class by either working independently at no charge during our Block Workshop hours, or by attending one similar class with prior approval of the instructor, as long as there is space. Students who miss 2 or more classes can purchase workshop time to make up that missed time, if they wish.  There will be no refund given for missed classes.

REGISTRATION

Individuals may register online or in-person.  Please note, that class size is limited due to space. As in many learning institutions, it is possible that a class might fill up early, effectively closing registration. If you are able to, It is advisable to register early.

 

COURSE OR WORKSHOP CANCELLATIONS

The Potter's Wheel reserves the right to cancel a course or workshop up to 48 hours before the first scheduled class. If a course or workshop is cancelled, a full refund will be given.

 

TERMINATION OF REGISTRATION DUE TO SOCIAL CONDUCT

In the event that a student exhibits inappropriate, disruptive or physically harmful behavior, The Potter's Wheel reserves the right to refuse registration to, suspend or expel that student.  In addition, conduct by a student that is consistently discourteous and/or disrespectful may lead to suspension, or revocation of registration. The Potter’s Wheel does not tolerate language or behavior that is derogatory and intolerant of another’s race, ethnicity, religion, gender or sexual orientation.  In the event a student is fully expelled, a pro-rated refund will be granted. A refund will not be granted when a student is suspended from a single class.

 

REFUNDS

⬥ In order to receive a 100% course refund, a request to cancel course registration must be received by The Potter’s Wheel at least two weeks prior to the first class.

⬥  In order to receive a 75% course refund, a request to cancel course registration must be received by The Potter’s Wheel at least two days prior to the first class.

⬥ In order to receive a 50% refund, a request to cancel course registration must be received by The Potter’s Wheel at least two days prior to the second class.

⬥ To transfer to a difference course, requests may be made up to one day prior to the second class,  providing space is available.

⬥ Refunds, course transfers or requests to apply registration costs to a future course are NOT granted AFTER the second class has met. The Potter’s Wheel cannot grant exceptions to this policy.

⬥ Purchased workshop time can be fully refunded up to 24 hours before the scheduled workshop time. Within the 24 hour workshop time will be rescheduled to a later date within the session.

⬥ Gallery items can be exchanged for store credit no more than 14 days from purchase.

STORAGE ALLOCATION

Starting January 1, 2021, we will be re-introducing our shelf rental program, as we have been running out of valuable shelf space recently! If you are a registered student, you will continue to get 1 shelf included in the price of your tuition, and if you need a second shelf, as a registered student, you can rent one for $5 per month ($10 per session when we return to 7-week-long sessions).

If you are unregistered during any session, starting January 1, 2021, you can rent a shelf for $15 per month ($25 per session when we return to 7-week-long sessions.) We will work with those who need to have their pieces returned if they wish not to rent a shelf going forward, beginning on January 1, 2021.

MUSIC 

Due to our close quarters, we ask that if you wish to listen to music while you create, please use headphones as a courtesy to other students.

PARTIES / GET - TOGETHERS

Again, due to our small space, we ask that you reach out to the studio owner (in-person or email) regarding any small party you wish to have during a session. It is important to us to make sure all students have the space & time to create.

 

KILN FIRING

The cost of firing work is five cents (5¢) per cubic inch.  This fee covers two firings; the bisque firing and the post glaze firing.  The determination of whether or not a piece is ready for firing is made only by staff.  There is a large volume of work processed on a daily basis, so at what point your piece is fired depends on space availability, and our kiln firing schedule. Payment of firing charges is due at the time of submission.

 

PHOTOGRAPHY

The Potter's Wheel reserves the right to photograph all classes and workshops for promotional use via the web or in print. If you do not wish to have your photograph, or a photograph of your child reproduced, please inform us by email at the start of each course session.

 

INCLEMENT WEATHER

The Potter's Wheel will notify via our social media channels if we will close during times of inclement weather.

 

RETURNED CHECKS

Checks that do not clear automatically incur a $35 administrative fee.

DISCLAIMER

The information contained in this website is for general information purposes only. The information is provided by The Potter's Wheel.  Although we strive to represent only accurate information on our website, we make no representations, promises or warranties of any kind, express or implied, regarding the completeness, accuracy, reliability, suitability or availability with respect to the information, products, services, or graphics contained on the website for any purpose. Therefore, any reliance you place on such information is strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential, or any loss or damage whatsoever arising from the loss of data due to the use, or in connection with this website. Every effort is made to keep the website up and running smoothly and efficiently, however, The Potter's Wheel takes no responsibility for, and is not liable for, any inconvenience or loss because of the temporary unavailability of our website caused by technical issues beyond our control.

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